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Moving home

When you move home there are lots of things to think about. One of the most important is your energy supply.

What to do when moving home

  • On the day you move out, read your meter and phone through the reading to your current supplier. Here’s how to read the commonest types of meters.

  • On the day you move in to your new home – whether you’re buying or renting – read the meter, and phone through the reading to the current supplier of your new property. This will prevent you from paying for energy the previous occupants used.

  • Once you have settled in to your new home, it’s time to consider your energy bills and how to reduce the cost. Often suppliers put new occupants on their standard variable tariff – which may not be their cheapest deal, so it’s time to shop around and see if you can save.

  • Our website helps you to understand your bills, explains energy tariffs and deals, gives you guidance on switching suppliers, and links to Ofgem’s approved Confidence Code price comparison websites.

  • If you are a tenant, check out our tenants’ page which explains your rights to switch energy supplier.

  • Find out who supplies gas to your property

    Call the Meter Number Helpline: 0870 608 1524*


    The helpline will also be able to help you find Meter Point Reference Number (MPRN), which is a way of identifying the gas supply to your property. It will be between six and ten numbers.

    *Calls cost 7p per minute plus your phone company's access charge.

    Find out who supplies the electricity to your property


    Have a look through the list below to find your regional electricity distribution number.

    *The cost of calling varies depending on the number it starts with, your phone provider and whether you use a landline or mobile.

  • North Scotland

    0800 300 999
  • Central and South Scotland

    0800 092 9290 / 0330 1010 222 (mobile)
  • North East England

    0800 668 877
  • North West England

    0800 195 4141
  • Eastern England

    0800 783 8838 / 0333 202 2021 (mobile)
  • Southern England

    0800 072 7282
  • South West England, South Wales, West & East Midlands

    0800 6783 105
  • South East England

    0800 783 8866 / 0333 202 2023 (mobile)
  • London

    0800 028 0247 / 0333 202 2022 (mobile)
  • Yorkshire

    0800 375 675
  • Merseyside, Cheshire, North Shropshire & North Wales

    0800 001 5400 / 0330 1010 400 (mobile)
  • Need to know more about switching energy supplier?

    You could save hundreds of pounds, simply by changing supplier.

    Find out more