On the day you move out, read your meter and phone through the reading to your current supplier. Here’s how to read the commonest types of meters.
On the day you move in to your new home – whether you’re buying or renting – read the meter, and phone through the reading to the current supplier of your new property. This will prevent you from paying for energy the previous occupants used.
Once you have settled in to your new home, it’s time to consider your energy bills and how to reduce the cost. Often suppliers put new occupants on their standard variable tariff – which may not be their cheapest deal, so it’s time to shop around and see if you can save.
If you are a tenant, check out our tenants’ page which explains your rights to switch energy supplier.
The helpline will also be able to help you find Meter Point Reference Number (MPRN), which is a way of identifying the gas supply to your property. It will be between six and ten numbers.
*Calls cost 7p per minute plus your phone company's access charge.
Have a look through the list below to find your regional electricity distribution number.
*The cost of calling varies depending on the number it starts with, your phone provider and whether you use a landline or mobile.